Sovini Property Services completed a full void refurbishment for Pennag Housing Group on a property which was left with substantial structural damage after suffering extensive fire damage.
The detached property, which is split into two flats, required full refurbishment including a new roof, full rewire and central heating system as well as new kitchens and bathrooms.
The £80,000 12 week project commenced in January in particularly challenging weather conditions and was completed on time and within budget.
Dave Lewis, Corporate Director Asset Management Services for Pennaf Housing Group said “We are delighted with the refurbishment works carried out by SPS, the quality of their workmanship and their professional approach to the project. We look forward to working together on future projects.“
Dave Lewis, Corporate Director Asset Management Services for Pennaf Housing Group
A customer from Thornton, Merseyside, said the adaptation work carried out by Sovini Property Services in her home “changed my life completely”.
Ellie Highton said the installation of a wet room in her home said “the work was perfect and turned out exactly how they said it would.”
Ellie, who is in her 80s, was highly impressed by the professional approach of the seven tradesmen who worked on the property.
She said: “The men were just lovely and did a fantastic job. They offered to make me a drink and a sandwich while they were here and even went out to get me some milk.
“They even put my blinds up in the bathroom and kitchen when they were finished.
“They left everywhere clean and tidy at the end of each day and not once did I hear a swear word from any of them which is very unusual these days.”
Pine Court Housing Association is a registered social landlord who own and manage over 470 homes in Liverpool and Wirral.
We provide a complete repairs and maintenance service to Pine Court including gas servicing & installation, void refurbishment, roofing repairs, investment works, electrical installations, re-wires and periodic testing and reactive maintenance. We also offer a 24hr call-out service for emergency repairs.
We have recently undertaken a £480,000 refurbishment of Chung Hok House, Pine Court’s independent living scheme in Liverpool city centre. The refurbishment included replacement of the lift, erecting internal and external signage, refurbishment of all communal areas including the residents lounge, catering kitchen, guest bedroom and laundry room.
The 2016 – 17 STAR (Survey of Tenants and Residents) survey showed customer satisfaction with the repairs service is 97% and customer satisfaction with improvement works is 100%.
David Brown, Director of Operations for Pine Court said: “We have a great working relationship with Sovini Property Services and are very satisfied with the service they provide. In particular, they have a flexible approach towards working with our bi-lingual staff to provide an effective repairs service to our customers, many of whom do not speak English.”
Pine Court Housing Association
One Vision Housing (OVH) is a Registered Provider of Social Housing, with approximately 13,000 homes across Sefton, Liverpool, Wirral, and more recently Cheshire and West Lancashire. OVH was formed in October 2006, following a successful stock transfer from Sefton MBC; operating as a not-for-profit organisation, regulated by the Homes and Communities Agency. OVH is part of The Sovini Group which was formed in December 2011.
OVH were recognised as one of the best organisations to work for in the UK, having claimed top spot in The Sunday Times Top 100 List and UK Great Workplaces. In 2014, EFQM named OVH as the best organisation in Europe for adding value to customers.
We provide a complete repairs and maintenance service to One Vision Housing including gas servicing & installation, void refurbishment, roofing repairs, investment works, electrical installations, re-wires and periodic testing and reactive maintenance. We also offer a 24hr call-out service for emergency repairs.
The 2016 – 17 STAR (Survey of Tenants and Residents) survey showed customer satisfaction with the repairs service is 92% and customer satisfaction with improvement works is 91%.
Phil Hutchinson, Head of Asset Management at OVH, said: “We have a unique partnership with Sovini Property Services (SPS) due to our group structure, and we couldn’t deliver our recognised excellent service to our customers without the support and exceptional service provided by SPS. Over the last 20 years I have worked in the housing industry, and I am proud to say our group repairs contractor delivers the best service I have ever experienced.”