Sovini Property Services praised for “succession planning approach” by Housing Quality Network
Assessors from Housing Quality Network (HQN) completed a detailed assessment before awarding the Contractor and Gas accreditation.
A HQN accreditation is a sign that our organisation not only exceeds good practice standards, but is also proud to offer a best-in-class service to customers and residents. The HQN accreditation system is designed to recognise and reward organisations which:
- Understand their customers, and communities
- Deliver excellent customer services for tenants
- Operate efficiently and make best use of the resources available
- Are committed to developing and sustaining strong partnerships
- Innovate and actively look for opportunities to improve.
Assessors commented that: “The organisation takes a succession planning approach, attempting wherever possible, to appoint vacant posts from within the workforce” and “Their void property performance is extremely creditable. The average re-let time is the timescale we would expect from the very, very best performing organisations.”
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