Sovini Property Services praised for “succession planning approach” by Housing Quality Network

Assessors from Housing Quality Network (HQN) completed a detailed assessment before awarding the Contractor and Gas accreditation.

A HQN accreditation is a sign that our organisation not only exceeds good practice standards, but is also proud to offer a best-in-class service to customers and residents. The HQN accreditation system is designed to recognise and reward organisations which:

• Understand their customers, and communities
• Deliver excellent customer services for tenants
• Operate efficiently and make best use of the resources available
• Are committed to developing and sustaining strong partnerships
• Innovate and actively look for opportunities to improve.

Assessors commented that: “The organisation takes a succession planning approach, attempting wherever possible, to appoint vacant posts from within the workforce” and “Their void property performance is extremely creditable. The average re-let time is the timescale we would expect from the very, very best performing organisations.”