Sovini Property Services begin their milestone three-year partnership with Torus

April marks the beginning of the launch of the new repairs and maintenance contract for North West based housing group, Torus, which will see trusted contractors Sovini Property Services help to manage and maintain its 40,000 homes.

Following the successful completion of a robust and transparent procurement exercise, Sovini Property Services were appointed as a key contractor. This latest milestone marks the beginning of a three-year partnership.

The framework, worth £1.2 billion, will see us use our award-winning wealth of expertise on several workstreams, including responsive and void repairs, cyclical maintenance, estate services and facilities management.

The contract will enable our team to support Torus on their agile approach, responding quickly and appropriately to the needs of tenants and providing reassurance that all services delivered are of a high standard. 

We are proud to have experienced exceptional growth since our establishment in 2010, with our workforce now reaching over 300 skilled operatives. 

In the last financial year alone, the we have proved our commitment to our customers, with successful completion of over 44,000 repair works and over 13,000 emergency repairs.

Sovini Property Services are equipped for this momentous contract with Torus, with both company’s sharing an equal their values of commitment to customers, communities and ensuring all works are completed to a high standard. 

Mike Dale, Head of Property Services and Growth at Sovini Property Services, commented:

“Like ourselves, Torus is a customer orientated organisation, committed to investing in the communities they work in. We’re committed to delivering an outstanding service to Torus' 40,000 homes, bringing a wealth of experience in repairs and maintenance service delivery."

"We recognise the importance our collaborative partnership is set achieve in supporting our shared vision of enabling the development of economically vibrant communities".

Margaret Goddard, Group Assets Director at Torus, commented:

“We are thrilled to begin works with the added support of Sovini Property Services to enable us to provide a long-term, sustained service to our customers.”

“The three-year Repairs and Maintenance Framework has been developed to fulfil the current and future expectations of the Group, its tenants, and the Regulator of Social Housing. As a framework it sets the principles for engagement and will be supported by an action plan to ensure delivery and continued progress.”