Sovini Property Services Celebrate Women In Construction Week 2022
To mark Women In Construction Week 2022, we met with Customer Liaison Officer for Sovini Property Services Tracey Baker. Her roles involves liaising with customers each step of the way during work completion within their properties. Working within a predominately male industry, Tracey highlights the equal opportunities available to women within the trades and construction sector, and advice to those interested in following pursuit.
Please briefly describe your role…
My roles involves keeping tenants/leaseholders up to date about and explaining in detail works being completed at their home, confirming appointments by letter/phone, dealing with any queries or issues our customers may have, ensuring proper installation of scaffolding, ensuring the sites are clean and tidy.
What has been the most memorable moment in your career?
Delivering quality works and achieving high customer satisfaction results – customer care and feedback is something we pride ourselves on as a company and that I pride myself on personally.
What are the advantages of being a woman in construction?
I just think everyone should be treated the same, regardless of gender.
What advice would you give to a young woman entering the industry?
Work hard to achieve your goal. Take any advice on board and use it to help you progress.
What’s the best part of your job?
Interacting with our customers daily and helping to ensure they have a positive experience.
How do you think construction can attract more female candidates?
More women included in promotional material, more statements, quotes, and articles from women already working in the industry. Women in Construction Week is great, but if we could push these messages all year round it would be even better! I’ve also seen some brilliant, targeted marketing campaigns aimed at getting women into the construction industry, so more of that sort of thing would be good.
What makes you proud of working in the construction industry?
Being part of a business that was previously male dominated but is now embracing change and encouraging females to be involved.
What do you think is the most important change happening in the construction industry?
Outside of women in construction, I think reducing the impact on the environment, producing less carbon dioxide/pollution and embracing better energy efficiency are of critical importance for our industry.
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